Secure Shopping Guarantee We take
security very seriously. All credit card and personal information is
encrypted utilizing Secure Sockets Layer (SSL) server technology before being
transmitted over the internet. All information that you provide during
the shopping process is encrypted for your protection and held completely
confidential. We guarantee that every purchase you make will be 100% safe.
This means that you pay nothing if unauthorized charges are made to your
credit card as a result of shopping at our store.
Under the
Fair Credit Billing Act, your bank cannot hold you responsible for more than
$50.00 of fraudulent charges. In the event of any unauthorized use of your
credit card, please notify your credit card provider in accordance with its
reporting rules and procedures.
Satisfaction
Commitment Carlwoodsafety.net guarantees 100% satisfaction.
However, if you are unsatisfied with an item that you have purchased,
you may return the item for an exchange or refund within 30 days.* Items
must be in new, resalable condition. For returns and return procedures please
refer to our return policy. *PLEASE BE ADVISED THAT CERTAIN ITEMS ARE
NON-RETURNABLE. This includes any personalized items (including custom
vests, rainwear, …..), and opened merchandise. If you have any questions
about whether or not a particular item can be returned, please contact
customer service prior to placing your order.
Shipping
PolicyOur current order processing time is 1-2 business days
for in-stock merchandise. During this processing time, your online order is
transmitted to our fulfillment warehouse, safely packed, and processed for
shipment as quickly as possible. Orders with express shipping selected
(2-Day or Next Day) are typically processed and shipped within 1 business day.
However, please be aware that "2-Day" and "Next Day" indicates the estimated
delivery time after the order has been picked up by the shipping carrier, and
does not include the processing time at our fulfillment center.
For backordered items, orders begin processing as soon as the
backordered item is returned to stock. You can expect your order to ship 1-2
business days after the backordered item is returned to stock. Certain
items (which require special preparation for shipment, or customization) may
require a longer processing time. We make every effort to accurately set this
expectation by listing shipping times in the item description pages. We
want to ensure that your order is shipped to you as quickly as possible. If
you believe that your order has experienced a delay in shipment which exceeds
the normal processing and shipment time, please let us know by contacting the
Customer Support Department at 727-209-3395.
For UPS,
USPS, and R&L Freight deliveries, Carlwoodsafety.net is only responsible
for a package until the carrier confirms that the order has been
delivered. If the tracking information we have for you shows that the
order has been delivered, but you have not received your package please
contact our Customer Support Department at 727-209-3395. We will be
happy to investigate the matter with the shipper, but we cannot credit orders
if the tracking number shows the package as being delivered (with or without
signature).
Shipping
CostsProducts are shipped F.O.B. shipping point with freight
costs and handling fees paid by Carlwoodsafety.net and charged to the
customer. C.O.D. shipments are not permitted. Other terms and
conditions may apply for freight collect, export orders, hazardous materials,
special handling or shipments outside the contiguous United States. Any
extra charges incurred for additional services, such as customer's carrier or
special handling by the carrier, must be paid by the customer. Title and
risk of loss pass to the customer upon tender of shipment to the
carrier.
If product is damaged in transit, customer must file
claim with the carrier. Shipping costs will be noted per item during
the checkout process or you may estimate shipping costs from the cart before
checkout. We will automatically default to the least expensive method of
shipping available, but you will have the option to upgrade your shipping to a
different service during the checkout process. If Standard shipping is
not available for the item you selected, your shipping level will default to
Expedited service. Shipping cost is calculated on a "per item" or "per
pound" basis and is based on the level of shipping service selected (Standard,
Expedited, Express, Freight). Check out our Shipping Rates to determine
how your item's shipping will be calculated.
Return
PolicyCarlwoodsafety.net guarantees your satisfaction and
offers you returns within 30 days of order receipt. To insure that your
returned merchandise is credited properly, you must first contact Customer
Service to obtain a return authorization number and package label.
Packages without proper return authorization will not be accepted.
Items returned will be refunded to the credit card used; if you paid by check,
you will be issued a merchandise credit. We do not issue refund
checks.
Item(s) must be returned in new condition, in original
boxes, and with all paper work, parts, and accessories to ensure full
credit. Please note that shipping and handling charges are
non-refundable. To return an item for any reason within 30 days within
order receipt: Send an e-mail message to our customer service
department at
service@carlwoodsafety.net.
Put “Return Authorization Needed” on the subject line to help us process your
request quickly. In the body of the e-mail message please specify your
Order ID number, the reason for return, and list the item(s) you are
returning.
We will provide a return authorization
number within 24 hours and will e-mail a return label to you. Pack the
item(s) that you are returning to us enclose a copy of your packing slip and
wrap the package securely. Affix the label that was e-mailed to you and
ship the package via US Mail or UPS. Be sure to apply adequate
postage. Within 2-3 business days after we have received your
package, our returns department will issue your credit. We will notify
you via e-mail of the amount of your refund.
